Thinking of suicide or worried about someone you know? Call or text 9-8-8, toll-free, anytime, for support.

You are currently on the:

National Site

Visit our provincial websites

Complaints and concerns

Complaints about a Provincial/Territorial or local CMHA

If you have a complaint about a particular CMHA Provincial/Territorial Division or Local Branch/Region, please address it directly to the respective Division, Branch or Region. Each CMHA operates independently and autonomously, governed by its own Board of Directors.

What is a complaint?

A complaint is an expression of dissatisfaction with the service, actions or lack of actions from CMHA National or anyone associated with CMHA National as a staff member, volunteer, Board member or contractor.

These actions could include (but are not limited to):

 Anyone personally affected can submit a complaint.

How to Submit a Complaint

Complaints may be made to CMHA National in three ways:

By Email: [email protected]

By Phone: 1 (833) 711-4310
This number is to be used for complaints only. For general inquiries, email [email protected].

By Mail:
Canadian Mental Health Association, National
500-250 Dundas Street West
Toronto, ON 
M5T 2Z5

Information to Include in Your Complaint

In order to effectively address and resolve your complaint, the following information should be provided:

Anonymous Complaints

If you would prefer to submit a complaint anonymously, you should refrain from including any contact information. CMHA National will investigate anonymous complaints; however, if submitted in this manner, CMHA National will not be able to reach out for follow-up or to provide updates on the status of your complaint.


All personal information of anyone submitting a complaint will be handled sensitively and not disclosed to any unauthorized individuals.

Complaints Policy and Procedure

To ensure complaints are dealt with in a timely and fair manner, we have implemented a Complaints Policy and Procedure.