Thinking of suicide or worried about someone you know? Call or text 9-8-8, toll-free, anytime, for support.

Are your patients feeling low, stressed or anxious?

BounceBack® is a free, evidence-based cognitive behavioural therapy (CBT) coaching program designed to help individuals manage low mood, mild to moderate depression and anxiety, stress or worry.

A trained BounceBack® coach will help participants learn skills to improve their mental health and support them as they work through a series of CBT workbooks, selected according to their needs.

BounceBack® has been shown to reduce depressive and anxiety symptoms by 50% at program completion.

Participants have access to up to six telephone coaching sessions over three to six months. Coaching and workbooks are available in English and French.

Your patients can self-refer to the program by registering at Or download our fillable referral form and refer your patients today.

BounceBack® works in partnership with service providers to ensure that participants are supported. As a Primary Care Provider referring to BounceBack® Telephone Coaching Program, you maintain clinical responsibility for the individual for the duration of their program participation. Clinical responsibility requires you to:
  • Assess eligibility based on program participation criteria
  • Redirect ineligible participants to other services /supports
  • Receive correspondence regarding the participant’s participation in the program including reports, enrollment status, and risk updates.
  • Provide adequate follow up and support if risk of suicide or self-harm is detected.

Who is eligible for BounceBack®?

Frequently Asked Questions

  • What is my level of involvement as a primary care provider?

    BounceBack® coaches work in partnership with primary care providers should a participant require care that is beyond the program’s reach. Coaches ensure that primary care providers are notified if any level of risk (e.g. self-harm, suicidal or homicidal ideation) is detected during sessions. Based on the level of risk that is detected, a primary care provider may be asked to follow-up with the participant. A coach will also notify the primary care provider if a participant is no longer interested in participating in BounceBack®, is no longer eligible for the program, or is unreachable. In such cases, we would ask that the primary care provider follow-up with the individual to explore alternative programs and resources that may be a better fit.


  • What is the difference between BounceBack® coaching and counselling services?

    Individual coaching sessions are shorter (usually 20-30 minutes) compared to hour-long counselling sessions. This shorter timeframe does not allow coaches to explore the details of participants’ lived experiences. Rather, coaches guide participants in working through the program materials, checking in with them, answering their questions, and helping them apply what they are learning in the workbooks.

  • How do you assess and manage risk?

    Every telephone coaching session begins with a mood rating and a routine risk assessment. BounceBack® coaches are required to contact the clinical psychologists on staff to obtain their guidance around next steps if a participant discloses changes to their mood or that they are at risk of harming themselves or others.

    As the primary care provider, you remain in control of your patient’s care and will be notified if risk is identified during any routine assessments.

  • Are individuals eligible for BounceBack® if they are on anti-depressant medication or participating in other mental health support programs?

    Yes. The use of mental health medications or involvement in other mental health support programs does not preclude individuals from participating in BounceBack®.

  • I am a primary care provider at a walk-in clinic and a patient has come to me interested in BounceBack®. Are they eligible for the program?

    Yes, the patient is eligible as long as you agree to take on the short-term clinical responsibility over the course of the program. We encourage you to complete the online intake form with your patient to ensure your contact information is correct and that the patient is eligible for the program.

  • Do you have questions that are not listed above?

    Email us for more information.