National Volunteer Coordinator, Canadian Suicide Prevention Service
Full Time Contract Position
The Canadian Mental Health Association is seeking qualified applicants for the role of National Volunteer Coordinator, Canadian Suicide Prevention Service to join the National team for a one-year contract with the possibility of renewal, contingent upon ongoing funding.
Position Summary: The Volunteer Coordinator, CSPS reporting to the National Manager, Stakeholder Engagement, CSPS is responsible to contribute and achieve the objectives of the Pan-Canadian Suicide Prevention Service project which is a collaboration between Canadian Mental Health Association (National Office), Centre for Addiction and Mental Health (CAMH) and Crisis Services Canada (CSC).
Location: The role is based out of our head office in Toronto. National office staff are working from home but may be called into the office once restrictions are lifted.
- Development and implementation of a volunteer recruitment strategy in communities across Canada to meet the needs of the service by:
- Developing relationships with distress centres and working to understand challenges in recruitment, training, retention, and coordination of volunteer responders, and collaboratively developing and implementing solutions to these challenges.
- Working with the project team to support the preparation and implementation of an environmental scan & needs assessment of distress centres, as required.
- Executing the recruitment strategy and collaborating with centres to ensure volunteer responders are well-distributed across the country.
- Supporting the recruitment of volunteer responders including services in voice, text and chat.
- Recruit, select and schedule volunteers:
- Screen volunteers, including interviewing candidates, conducting background checks and verifying references.
- Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualifications and interests of the volunteers and the needs of program.
- Create schedules and allocate volunteers to allotted time slots as required, with input and direction from CSC and CAMH project leads.
- Train and focus on professional development of volunteers:
- In collaboration with CSC and CAMH training leads, develop training modules for the volunteer responders to support training capacity across the service.
- To support capacity of existing distress centres and the service, assist with any training needs to new volunteers, as determined by the project team.
- Retain and maintain volunteer pool:
- Ensure the retention and maintenance of a sufficient pool of responders that can be contacted for surge relief through a workforce management solution.
- Develop volunteer retention goals according to the need for volunteers and anticipate changes to plan ahead.
- Ensure volunteer responders are supported and are able to sign up and perform their duties as committed.
- Contribute to the quality assurance and quality improvement planning of the service, which may include measures such as service user outcomes, utilization and experience, education and training
- Work collaboratively with the other volunteer recruiters to meet the goals of the program
- Work with the National Manager, Stakeholder Engagement to build connections for mentorship across distress centres and to support collaborations across the service.
Education & Qualification:
- Bachelors degree or College diploma in Management, Organizational Development, Human Resources, Marketing or related field or a comparable mix of education and experience.
- 5+ years of experience in recruiting, training, supervising volunteers; working in the not-for-profit or charitable sector or a comparable combination of experience and skills.
- Experience as a volunteer responder or recruiter within a distress/crisis centre environment.
- Experience with fundraising and events, including identification and outreach to potential funders, planning and preparation of funding applications, etc.
- Demonstrated practical experience delivering skill-based training.
- Health care/not-for-profit experience preferred.
- Expert knowledge of current trends and information for volunteerism.
- Demonstrated understanding of mental health, recovery and crisis intervention is an asset.
- Knowledge of adult learning methodologies and instructional/educational techniques is an asset.
- Strong coaching/mentoring skills; ability to provide constructive feedback.
- Expert working knowledge using Microsoft Office product suite required.
- Health care and mental health industry knowledge an asset.
- Highly motivated and demonstrated ability to work independently to achieve tight timelines and meet deliverables.
- Strong communication, presentation and group facilitation skills.
- Strong coalition and relationship-building skills to strengthen trust among partners and stakeholders.
- Exceptional organizational and time management skills with a strong attention to detail.
- Self-starter able to work with limited supervision in a remote work setting.
- Capability to work independently or within group dynamics as required.
- Innovative thinker with strong organizational, interpersonal, and leadership skills.
- Proficient critical and analytical thinking, problem solving and judgment abilities.
- Highly motivated and passionate about mental health.
- Bilingual (French & English) would be an asset for the role.
Compensation: $58,000 per year commensurate with level of education, credentials, and experience; benefits and a flexible work environment.
Are you a fit?
If you are interested in applying for the role, please submit a PDF copy of your resume along with a cover letter to firstname.lastname@example.org by November 18, 2020. The subject line should mention “National Volunteer Coordinator, CSPS”. We thank you for your interest and please note that only those identified for an interview will be contacted.
Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive.
To learn more about CMHA, visit: www.cmha.ca
CMHA is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.