National Manager, Peer Support Canada
Full Time, Contract Position
We are looking for an enthusiastic and self-motivated individual to join the CMHA National Programs & Services team and work closely with Peer Support Canada (PSC). With support and in collaboration with CMHA and PSC, you will:
- Lead the restructuring of Peer Support Canada to re-establish it as an independent body with its own autonomy, governance structure and staffing.
- Lead the strategic planning, execution and day-to-day operations of projects and initiatives relating to PSC.
- Responsible for leading strategies for raising new sources of revenue.
- Manage stakeholder engagement, deliverables and staff pertaining to these projects.
About CMHA: Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province and one territory, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive. Our vision is a Canada where mental health is a human right. In 2021, CMHA was chosen as one of Canada’s best places to work by Forbes magazine.
Location: The role is based out of the CMHA National office in Toronto, although staff are currently working remotely.
- Promote strategic vision and planning:
- Lead the strategic and organizational planning and development including setting up a new governance model and leading a strategic planning process.
- Develop, lead and implement strategies and plans for raising new sources of revenue.
- Responsible for budget oversight and forecasts – working with the Finance team to manage the outlined initiative budgets.
- Lead Peer Support Canada Certification
- Responsible for PSC certification operations including stakeholder groups, fiscal performance, and process changes.
- Track and coordinate applicant progress and status within timelines and guidelines.
- Plan and liaise with mentors for matching and delivery of certification practicums.
- Provide administrative support to committee members, and volunteers involved in the certification process.
- Liaise with workgroups, committees, branches, divisions and other organizations and associations on behalf of Peer Support Canada.
- Maintain security and confidentiality of all tools, processes, individuals, and organizations.
- Ensure processes and activities align with best practice.
- Collaborate on Peer Support Canada projects and initiatives:
- Support Peer Support Canada projects such as knowledge exchange events and programs, and their implementation through monitoring progress and deliverables.
- Provide oversight, direction and support to the employees working on these initiatives in accordance with the CMHA National’s policies and procedures.
- Strengthen relationships and stakeholder engagement:
- Act as lead contact from Peer Support Canada to external and internal planning stakeholders and partners.
- Manage communications with members and the public including website and social media channels.
- Support day-to-day operations:
- Actively participate in portfolio meetings and provide input/suggestion/feedback on projects within the scope of the Programs & Services team.
- Coordinate cross-portfolio collaboration and maintenance of processes ensuring project & program operational needs and deliverables are met.
You should have:
- A degree in Management, Organizational Development, Social Services, Health Administration or related field or a comparable mix of education and experience.
- 3- 5 years experience leading peer support programs within mental health, addiction, healthcare, not-for-profit or charitable sector or a comparable combination of experience and skills.
- Minimum one year of experience providing formalized peer support; Peer Support Canada Certification is an asset.
- High degree of knowledge of peer support principles, values and practice standards.
- Health care and mental health industry knowledge required.
- Social media and website maintenance knowledge preferred.
- Project management certification or experience, with knowledge of project management principles and excellent time management skills for a shifting, fast-paced and deadline-driven environment.
- High level of technical proficiency across a range of applications, programs and platforms, including MS Office (Outlook/Word/Excel); experience in using CRM platforms and ability to be able to train others; and above all, fast learner to adapt to new technology.
Your mindset and key skills should include:
- Established competency in leading, managing and implementing strategic planning and successful fund development.
- Demonstrated leadership qualities and able to professionally manage and resolve conflict. Demonstrated ability of implementing and supporting peer support best practices.
- Demonstrated experience managing complex projects across full lifecycle. Flexible, adaptable, proactive and resourceful, can tailor your approach to fit different organizational cultures and leadership styles.
- Flexibility with changing priorities and ability to remain focused to meet targeted timelines. Ability to work independently and collaboratively, and on various tasks simultaneously.
- Innovative thinker with strong organizational, interpersonal and leadership skills. Exceptional organizational and time management skills with a strong attention to detail.
- Highly motivated and passionate about mental health/addiction peer support and recovery.
- Proficient critical and analytical thinking, problem solving and judgment abilities. Excellent written and verbal communication and documentation skills.
- Exceptional verbal and written communication, relationship management, and presentation skills. Ability to speak to groups of people in a variety of settings and to communicate effectively and professionally with stakeholders and partners.
- Bilingualism (French and English) would be a considerable asset.
Compensation: $80,000 annually along with benefits, a flexible work environment and a workplace culture committed to personal wellbeing and psychological safety.
Working conditions: This is a full-time position, working standard office hours (currently 35 hours/week). This position functions in a normal office environment, using typical office equipment, with extended periods of sitting, telephone interaction and/or working at a computer and no unusual physical demands. During the COVID pandemic, National staff are primarily working virtually.
Are you a fit?
If you are interested in applying for the role, please submit a PDF copy of your resume along with a cover letter to email@example.com by June 4, 2021. We thank you for your interest and please note that only those identified for an interview will be contacted.
To learn more about CMHA, visit: www.cmha.ca
CMHA is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.