National Director, Programs & Services
Full time Permanent Position
Position Summary: The National Director Programs and Services, reporting to the National CEO, is responsible for strategically guiding national programs to improve the mental health of Canadians. The Director works with their 7-member team to develop, implement and manage national programs, including collaborating with provincial Divisions and their branches to bring programs to more regions. The Director also provides stewardship to ensure CMHA’s strategic goals are met. The Director helps to seek out funding opportunities for projects and is a key member of the leadership team. The Director also works to ensure that national services offered to the Federation provide great value, meet the needs of Divisions and Branches, and create a culture of service to CMHAs across Canada.
Location: This position will be based at our head office, located in downtown Toronto. However, until further notice, staff are working from home.
- Responsible for the services that National office provides to the Divisions and Branches as part of our National role to support the Federation.
- Provide strategic direction to CMHA programs including Not Myself Today, Peer Support Canada, Canadian Suicide Prevention Project, National BounceBack program, and Recovery Colleges to deliver measurable results.
- Lead the team in the development and implementation of CMHA’s programs; ensure on-going evaluation for continuous improvement.
- Develop and implement objectives, work plans and metrics for areas of responsibility to ensure they are strategically focused and driven by CMHA’s mission and vision; and provide appropriate leadership and oversight to ensure success.
- Strengthen and deepen relationships with provincial Divisions and their branches to develop, deliver and promote programs.
- Maintain and build partnerships with multiple stakeholders focused on a partnership-building strategy to encourage their commitment through acknowledgement, recognition and stewardship. stakeholders, partners, subject matter experts, corporate contacts, and program sponsors and funders.
- Work closely with Fund Development to secure funding for new and existing programs.
- Work closely with Communications to support the development of marketing communications for all CMHA National’s programs and services.
- Oversee a process of internal communication, coordination, documentation and evaluation for all CMHA National’s programs and services.
- Provide financial management and analysis, prepare and monitor budgets and liaise with program sponsors and funders as necessary.
- Develop and strengthen a team culture focused outstanding delivery of programs, relationship management, stakeholder relations and continuous improvement.
- Mentor and develop staff using a supportive and collaborative approach on a consistent basis.
- Establish and monitor staff performance and development goals, assign duties, set objectives, establish priorities, and conduct performance reviews.
Education & Qualification:
- Degree in in related discipline i.e. Social Work, Occupational Therapy, Psychology, Behavioral Health, Health Promotion or related field; or comparable experience.
- Project Management Professional (PMP)® designation is an asset.
- 10+ years of experience in mental health, addiction, healthcare, or other relevant fields, ideally with at least five years in a program management role.
- Lived experience with mental illness including addiction, either through self or a loved one would be an asset.
- Health care/not-for-profit experience preferred.
- Mental health industry knowledge an asset.
- Workplace mental health, knowledge of psychological safety, an asset.
- Possesses in-depth knowledge of project management and change management practice standards, tools, methodologies, abilities and competencies.
- Project management certification or experience, with knowledge of project management principles and excellent time management skills for a shifting, fast-paced and deadline-driven environment.
- Outstanding relationship skills and ability to navigate complex partnerships with stakeholders
- Entrepreneurial approach to program development with an ability to embrace and lead through change.
- Demonstrated experience in overseeing tasks of others and working effectively with others to achieve the best results.
- Problem-solving skills, diplomacy, and flexibility that allows you to work with high energy, goal-oriented and creative people.
- Innovative thinker with strong organizational, interpersonal, and leadership skills.
- Exceptional verbal and written communication, relationship management, and presentation skills.
- Demonstrated success in delivering high-quality work products on a consistent, reliable basis in a fast-paced work environment with ambitious goals.
- Flexibility with changing priorities and ability to remain focused to meet targeted timelines.
- Ability to work independently and collaboratively, and on various tasks simultaneously.
- Bilingual (French & English) would be an asset.
Compensation: $100,000 – $110,000 based on experience along with benefits and a flexible work environment.
Are you a fit?
If you are interested in applying for the role, please submit a PDF copy of your resume along with a cover letter to Laura McLennan at McLennan Executive Search at email@example.com. We thank you for your interest and please note that only those identified for an interview will be contacted.
Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive.
To learn more about CMHA, visit: www.cmha.ca
CMHA is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.