National Coordinator, Programs & Services
Full Time, Contract Position
We are looking for an enthusiastic and self-motivated individual to join the CMHA National Programs & Services team. With support and in collaboration with the team, you will be responsible for the administrative tasks required to support the BounceBack® National Expansion Initiative and to other programs and projects in the national programs team.
BounceBack® is a self-guided, skill-building program designed to help adults and youth 15+ manage low mood, mild to moderate depression, anxiety, stress or worry. Delivered online or over the phone with a coach, clients receive access to tools that will support them on their path to mental wellness.
About CMHA: Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province and one territory, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive. Our vision is a Canada where mental health is a human right. In 2021, CMHA was chosen as one of Canada’s best places to work by Forbes magazine.
Location: The role is based out of the CMHA National office in Toronto although staff are currently working remotely.
- Support BounceBack® National Expansion Initiative:
- Work closely with both the Project Portfolio Manager at CMHA National and the National Program Manager at CMHA BC team to meet the BounceBack® project deliverables and to identify and escalate any issues.
- Manage the BounceBack National email addresses and voicemails by either responding and/or forwarding to the appropriate team member, in both official languages.
- Responsible for intake and review of BounceBack® referrals through the referral tool; branching referrals to the respective Team Leads and/or Coaches.
- Follow-up with potential clients for more information or to inform them if they are not eligible to participate as a result of the set criteria, in both official languages.
- Confirm contact information of Primary Care Providers across the country, monitor and maintain any program waitlists, risk management, and support ongoing program quality improvement.
- Develop and maintain data reporting required for status updates and evaluation, using new or existing databases or other sources and dissemination of reports and summary briefs.
- Support day-to-day operations:
- Provide administrative support to other projects and programs in the national programs team – for example data entry and management of contact database.
- Liaise with workgroups, committees, branches, divisions and other organizations and associations as required.
- Maintain security and confidentiality of all tools, processes, individuals, and organizations.
- Provide administrative support to meetings, including agenda creation and minute taking.
- Provide additional administrative support to the portfolio as needed including relevant environment scans and needs assessments, development of maintenance of databases and providing status updates and/or escalation of items up to the portfolio lead.
- Strengthen relationships and engagement with BounceBack stakeholders:
- Work with national program Coaches, Team Leads, Administrators, Program Managers, etc. as necessary to support program delivery to BounceBack clients.
- Assist BounceBack coaches with ordering of program materials (e.g. workbooks).
You should have:
- Degree in Health or Social Sciences, or an equivalent combination of education, training and experience.
- 2+ years of experience in mental health, addiction, healthcare, working in the not-for-profit or charitable sector or a comparable combination of experience and skills.
- Experience working in a coordination or administration capacity, ideally in a health or social services field.
- High level of expertise with Outlook and Microsoft Office suite.
- Familiarity with Salesforce CRM would be an asset.
- Health care and mental health industry knowledge an asset.
- Completion of a Vulnerable Sector Screen (VSS) upon acceptance of the position.
Your mindset and key skills should include:
- Exceptional organizational and time management skills with a strong attention to detail.
- Exceptional verbal and written communication in both official languages, particularly in responding to client inquiries via phone or email with confidence and tact.
- Self-starter able to work with limited supervision in a remote work setting.
- Capability to work independently or within group dynamics as required.
- Ability to maintain confidentiality and privacy.
- Aptitude for learning new digital applications and software applications.
- Proficient critical and analytical thinking, problem solving and judgment abilities.
- Highly motivated and passionate about mental health.
- Bilingualism (French and English) is a requirement for this role to respond to Francophone queries.
Compensation: $53,000 annually along with benefits, a flexible work environment and a workplace culture committed to personal wellbeing and psychological safety.
Working conditions: This is a full-time position, working standard office hours (currently 35 hours/week). This position functions in a normal office environment, using typical office equipment, with extended periods of sitting, telephone interaction and/or working at a computer and no unusual physical demands. During the COVID pandemic, National staff are primarily working virtually.
Are you a fit?
If you are interested in applying for the role, please submit a PDF copy of your resume along with a cover letter to firstname.lastname@example.org by August 6, 2021. We thank you for your interest and please note that only those identified for an interview will be contacted.
To learn more about CMHA, visit: www.cmha.ca
CMHA is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.