National Manager, Workplace Mental Health
Full time 12 Month Maternity Leave Contract Position
Position Summary: Reporting to the National Director you will be responsible for the day-to-day management and oversight of CMHA National workplace mental health programming including Not Myself Today®, CMHA Certified Psychological Health and Safety Advisor Training. You will also engage with clients to manage requests for corporate training and education, leveraging both internal and external solutions to meet their needs. You will have strong project management skills and demonstrated technical ability related to psychological health and safety, including familiarity with the National Standard of Canada for Psychological Health and Safety in the Workplace. The role offers a unique opportunity to contribute to the ongoing success and development of a large portfolio of services and supports for Canadian workplaces.
Directly supervise: National Operations and Client Service Coordinator (dual reporting structure)
Location: This position will be based at our head office, located in downtown Toronto.
- Managing day-to-day operations of a dedicated team of account managers located across the country.
- Engaging with clients seeking corporate training services to identify their needs and recommend appropriate solutions.
- Reviewing and analyzing financial reports including budgets, sales forecasts, revenue and expense projections, and inventory costing analysis.
- Managing multiple projects throughout the program development cycle which includes working with multiple vendors, subject matter experts, and internal resources to ensure projects are completed on time and on budget.
- Analyzing data from targeted evaluation or feedback to understand evolving client needs and implement appropriate program changes in response.
- Lead the implementation of operational enhancements including innovative delivery mechanisms, updated online and interactive components, and multiple back-end systems such as fulfillment, web platform upgrades, CRM software, and supply chain efficiencies.
- Manage and facilitate the delivery of certification training across Canada by working with CMHA divisions to facilitate uptake of the training in all provinces.
- Operationalize and deploy new workplace mental health programs, products, and initiatives including but not limited to workshops, webinars, toolkits, certification programs, and executive training programs.
- Manage systems and processes that support effective day-to-day business operations including websites, CRM software, fulfillment and production processes, inventory monitoring, and financial reporting, accounts receivable and payable.
Education & Qualification:
- Post-secondary education in related discipline i.e. Organizational Psychology, Social Work, Occupational Therapy, Psychology, Behavioral Health, Health Promotion, Business or related field.
- Graduate level education an asset; MBA an asset.
- Minimum 5 years professional experience in a related field, including experience in a supervisory role.
- PMP designation an asset, or minimum 3 years direct project management experience.
- Lived experience with mental illness including addiction, either through self or a loved one would be an asset.
- Health care/not-for-profit experience preferred.
- Expert working knowledge using Microsoft Office product suite required.
- Working knowledge of Canada’s National Standard for Psychological Health and Safety in the Workplace (CSA-Z1003)
- Possesses in-depth knowledge of project management and change management practice standards, tools, methodologies, abilities and competencies.
- Health care and mental health industry knowledge an asset.
- Demonstrated ability to develop, deliver, and facilitate training of diverse groups with participant roles ranging from front-line employees to senior executives.
- Entrepreneurial approach to program development with an ability to embrace and lead through change.
- Demonstrated experience in overseeing tasks of others and working effectively with others to achieve the best results.
- Self-starter able to work with limited supervision in a remote work setting.
- Innovative thinker with strong organizational, interpersonal, and leadership skills.
- Exceptional verbal and written communication, relationship management, and presentation skills.
- Bilingual (French & English) would be an asset.
Compensation: $60,000-65,000 based on experience along with benefits and a flexible work environment.
Are you a fit?
If you are interested in applying for the role, please submit a PDF copy of your resume along with a cover letter to email@example.com by June 2, 2020. We thank you for your interest and please note that only those identified for an interview will be contacted.
Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive.
To learn more about CMHA, visit: www.cmha.ca
Fondée en 1918, l’Association canadienne pour la santé mentale (ACSM) est l’organisme communautaire du secteur de la santé mentale le plus vaste et le mieux établi au Canada. Présente dans plus de 330 communautés réparties dans toutes les provinces et un territoire, l’ACSM œuvre en défense des droits et offre des ressources qui contribuent à prévenir les problèmes de santé mentale et les maladies mentales, à soutenir le rétablissement et la résilience, afin de permettre à tous les Canadiennes et Canadiens de s’épanouir pleinement.
Visitez le site Web de l’ACSM, à www.acsm.ca.
CMHA is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.